Information Provided Directly By You
- Contact forms you complete on our website
- Phone calls you make to our office or team
- Email or chat messages you send for support
- Opt-in forms for news or updates
- Feedback or reviews you submit
Privacy Policy Commitment to You
Your data is protected and used responsibly.
Introduction to Our Privacy Practices
Types of Data We Collect and Why
We collect contact, payment, and usage data to support your account experience and maintain security.
Data Gathered Automatically
- Device and browser details when you visit
- IP address for security and troubleshooting
- Basic location to tailor relevant content
- Usage and interaction analytics on site
- Cookies for core site function and security
How Your Data Is Used
Data enables secure services, better support, and improved user experience under South African regulations.
- Account management and communication
- Responding to your queries and requests
- Site safety and fraud prevention
- Internal analytics for service improvement
- Legal compliance and audits
- Transaction and billing management
- Sending system notifications
Our Promise: We maintain strict privacy practices and limit sharing to only what’s essential for legal or technical reasons.
Who We Share Data With
Data may be shared with trusted providers for site management or legal compliance—never sold.
Your Privacy Rights
You may access, correct, delete, or limit processing of your data by contacting our support team directly.
- Request and access your stored personal data
- Correct any inaccuracies in your data
- Request deletion of your information
- Obtain a copy for transfer use
- Object to certain data uses for marketing
- Limit use to what is strictly necessary
Contact our privacy support to exercise your rights or for clarifications.
How We Protect Your Data
We use strict digital and physical safeguards aligned with South African best practice.
How Long We Keep Data
We retain personal data only as long as needed for service delivery or required by law.
- Stored while your account is active
- Kept for system improvement analysis
- Held for record and support queries
- Retained to meet compliance rules
- Used only if you opt in to updates
Data is safely removed once it’s no longer needed.
International Data Transfers
Transfers happen only to providers with lawful safeguards and agreements.
- Secure hosting partners
- Cloud analytics platforms
- Email notification services
- Legal or accounting consultants
Use of Cookies
Cookies are used to maintain login sessions and enhance security—not for sale or third-party ad targeting.
Manage preferences anytime in your browser.
Privacy Policy Changes
Updates will reflect changes in law or practices. We alert you through site notices or emails where required.
- Banner alerts on our site
- Policy revision summaries by email
- Account dashboard notifications
- Customer service announcements
Always check the date above to see the latest updates.
Last reviewed May 11, 2026
Effective from May 11, 2026